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What Should I Say?

About the Book   Excerpts   Behind the Story   Reviews   Buy Now

Why I Wrote This Book Read This First! How to Use This Book

Chapter One: Everyday Situations

Advice
  • When Someone Asks for Your Advice
  • Giving Unasked for Advice
  • Asking for Advice
  • If You Receive Unasked for Advice
Favors
  • Offering a Favor
  • How to say “No;” Turning Down a Request for a Favor
  • Asking for a Favor
  • Accepting a Favor
  • Turning Down a Favor You’re Offered
Personal Beliefs and Lifestyle Choices
  • Expressing Yours
  • Others’ Lifestyles
Religion and Politics

If Someone Insults Something Important to You

Gossip
  • Should You Tell Someone She’s Being Gossiped About?
Losing a Job
  • When Someone Loses His Job
  • If You’ve Lost Your Job
Money Problems
  • Offering Help to Someone Who is Having Money Problems
  • If You are Having Money Problems
Spouse Bashing

Sexist/Racist/Bigoted Remarks or Jokes

Uncomfortable Events and When You are Shy

Chapter Two: Love, Marriage, and Children


Expressing Concern about a Spouse/Potential Spouse

Marriage Problems and Divorce
  • When Someone is Having Marriage Problems
  • When Friends Divorce
  • Holidays and Wedding Anniversaries During Marriage Problems or After Divorce
  • If Your Marriage is in Trouble or You are Getting a Divorce
Fertility Problems
  • When Someone is Having Problems
  • Announcing a Pregnancy, or Baby Shower
  • If You are Having Fertility Problems
  • If You are Having Fertility Problems and Someone Else Becomes Pregnant
Adoption
  • When Friends Choose to Adopt
  • If Adoption Plans Fall Through
  • When You’ve Adopted
Parents and Their Children
  • Other Children and Your Child
  • Following Your House Rules
  • If a Child Won’t Follow the Rules
  • If You are Uncomfortable with the Environment of Your Child’s Friend’s Home
Kids Behaving Badly
  • If Someone’s Kids are Behaving Badly
  • If Someone Else’s Kids are Having Problems
  • If Your Kid is in Trouble
Chapter Three: Difficult People

Inappropriate, Rude, Critical, or Obnoxious Questions or Comments
  • Replies to Some of the Rudest Questions
The Person Who Talks and Talks and Talks and Talks . . .

The Drama Queen or King

A Person Who is Negative About Everything

If Someone is Always Critical of Others

The Person with a “Poor Me” Attitude

The Person Who Curses in Public

Someone Who is Always Experiencing a Crisis

When Someone Won’t Take Responsibility for His or Her Problems

Getting Along with Someone Whose Company You do not Enjoy

Chapter Four: Family

Your Own Family

  • General Guidelines for Dealing with Dysfunctional Family Members
  • If You Don’t Want to Stay at a Family Member’s Home
  • If You Don’t Want Family Members to Stay at Your Home
  • Limiting Contact or Cutting off Ties with a Family Member
  • Explaining Your Actions to Other Family Members
  • The Embarrassing Family Member
  • If Someone Makes Sexual Comments or Advances
Your Spouse’s Family

A Friend’s Family
  • When a Friend is Having Family Difficulties
  • When a Friend Cuts Ties, or Limits Contact with, Family Members
  • When a Friend’s Relative Needs More Care
  • When Someone’s Relative is in a Long-Term Care Unit
Chapter Five: Death

When a Loved One has Died In the First Hours and Days After a Loved One has Died
  • The Days Between the Death and the Funeral
  • At the Funeral
  • In the Weeks and Months After the Death
  • When You are Grieving
When Someone is Dying
  • To the Person Who is Dying
  • To Someone Whose Loved One is Dying
Suicide
  • If Someone Threatens Suicide
  • When Someone Dies by Suicide
Miscarriage

Death of a Full-Term Baby, or Child

Anniversaries, Holidays, Birthdays, and Special Occasions after the Death of a Loved One
  • When Someone is Facing a Significant Date after the Death of a Loved One
  • When You are Facing a Significant Date Without a Loved One
Death of a Pet

Chapter Six: Illness, Injury, and Disability


Acute (Short) Illness or Injury
  • To the Ill or Injured Person
  • To the Spouse/Close Relatives
During a Lengthy Recovery, at Home or in the Hospital
  • To the Person Who is Ill or Injured
Chronic (Long-Term) Illness
  • When Someone is Diagnosed with a Chronic Illness
  • Ongoing - Weeks and Months after the Diagnosis
  • When a Child has a Chronic Illness
When Someone Has a Severe/Terminal Illness

Babies and Children With Special Needs or a Disability
  • When a Baby is Born with Special Needs or a Disability
  • If Your Baby has Special Needs
  • An Older Child with a Disability
Chapter Seven: Various Sticky, Tricky, Uncomfortable Situations

General Guidelines for Telling Someone Something They Don’t Want to Hear

Two Friends Have a Falling Out If Someone Asks You for a Job Reference

If a Friend is in an Abusive Relationship

If a Friend has been Sexually Assaulted

When a Friend is Depressed

If You Suspect a Friend is Addicted

After a Friend or Acquaintance has Attempted Suicide

Unexpected Pregnancy
  • When a Friend’s Unmarried Child is Pregnant
  • If a Friend is Unexpectedly Pregnant
Secrets
  • Revealing a Secret from Your Past
  • When a Friend Shares a Secret
Invitations and Get-togethers
  • When Someone Asks for an Invitation
  • If Someone Wants to Invite Another Guest to Attend with Him
Asking Awkward Questions

Foot-in-Mouth Disease - When You Accidentally put Your Foot in Your Mouth

Is it Good or Bad News?
  • When You Don’t Know if Someone’s News is Good or Bad
  • If Someone Misinterprets Your News
Problems with Neighbors

Chapter Eight: Encouraging Words


When a Friend is Making a Big Decision If a Family Member is Being Deployed

Disappointment After Working Hard for Something

Compliments
  • Giving Compliments
  • Accepting a Compliment
Acknowledging a Difficult Decision

Acknowledgements

Appendix

Asking the Holy Spirit to Guide Your Words

Tone of Voice (Using Tone of Voice to Your Advantage)

Mastering the Art of Listening

10 Worst Things to Say in Any Situation

10 Best Things to Say When You Don’t Know What to Say

Index